A Roundtable discussion with USOC Medical Leaders

From left to right: Amy Hobbs, Hailey Larson, and Ariana Ramirez at the Florida Biomedical Society Golf Tournament in Orlando, Florida.

I had the privilege of sitting down with three well-known professionals from the healthcare technology management (HTM) industry. Joining me were Amy Hobbs, Hailey Larson, and Ariana Ramirez, all representing USOC Medical, a company known for its significant contributions to HTM.

As we settled into our discussion, each guest introduced themselves, sharing insights into their roles and the vital services USOC Medical offers. The location of their booth right by the entrance had already made them a popular stop for attendees, which Ariana noted with a smile, remarking on the strategic visibility they enjoyed.

Diving deeper into what USOC Medical specializes in, Amy explained their core business

areas. "USOC is deeply involved in repairing and selling patient monitoring equipment, which includes everything from monitors and modules to telemetry. We've also expanded into perioperative equipment, handling repairs for surgical instruments, scopes, defibrillators, and ventilators," she detailed. Hailey emphasized their role as a go-to resource for tasks that biomedical engineers might need help with, reinforcing their commitment to supporting the healthcare industry's broader needs.

Discussing their operational reach, Amy highlighted that USOC services the entire country with depots in Irvine, California, and Houston, Texas. This bicoastal presence helps them manage quicker turnaround times and maintain high service levels nationwide. Arianna provided their contact information for those interested in reaching out, encouraging direct communication through their website or customer service line.

A notable aspect of USOC Medical's engagement is their active participation in local associations, which Hailey and Ariana both championed. They shared how much they value face-to-face interactions, which help them connect more personally with clients and better understand their needs.

Towards the end of our conversation, the discussion shifted to how USOC Medical stands out in the HTM community. Amy passionately spoke about their customer-first approach, a philosophy that clearly resonates at every level of their operation. "Customer service is at the heart of everything we do. We understand the critical nature of timely equipment repairs for hospitals and are committed to ensuring the highest satisfaction," she affirmed.

As we wrapped up, I reflected on the gratitude expressed by my guests for the opportunity to connect and discuss their work. Their dedication not only to their business but to supporting the HTM community was obvious. It was also personal for me, as I shared how USOC had supported a career day event, greatly impacting the next generation of HTM professionals.

This roundtable not only highlighted the technical aspects of the HTM industry but also the human connections that drive it. USOC Medical, with its dedicated team and customer-centric approach, continues to set standards in healthcare support services, making them a leader in the field.

The USOC Medical team poses with Vegas Showgirls during the MDExpo in Las Vegas, Nevada.

To listen to Amy, Hailey and Ariana's live interview on HTM On The Line Podcast at MDExpo Vegas, click here and skip to the 13:51 minute mark.

This podcast is sponsored by The College  of  Biomedical Equipment Technology. You can find out more information about this outstanding institution at CBET.EDU.